Privacy Policy

1. Introduction

Song Loivinh ("we", "us", or "our") provides AI-assisted dollar-cost averaging and risk-analysis tools for digital asset investors. We are committed to protecting the privacy and security of the individuals who use our website and services ("Users", "you"). This Privacy Policy describes the types of information we may collect from you, how we use that information, and the choices you have regarding it.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly — such as your name, email address, and any details you submit through contact forms, account registration, or support requests.
• Account and usage data — information related to your use of our tools, including preferences, interaction patterns, and session activity.
• Technical and device data — IP address, browser type, operating system, device identifiers, and similar technical information collected automatically when you visit our website.
• Cookies and tracking technologies — information gathered through cookies, web beacons, and similar technologies as described in Section 6 below.

We do not knowingly collect sensitive financial account credentials, and we encourage you not to submit such information through unsecured channels, including contact forms.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services;
• Responding to inquiries, support requests, and communications you initiate;
• Improving, personalizing, and expanding our website and offerings;
• Analyzing usage trends to better understand how our services are used;
• Detecting, preventing, and addressing technical issues, fraud, or security concerns;
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers — third parties who perform functions on our behalf, such as hosting, analytics, or customer support, subject to confidentiality obligations.
• Legal requirements — where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
• Protection of rights — where we believe disclosure is necessary to protect the rights, property, or safety of Song Loivinh, our users, or others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyze how our services are used. You may configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where such transfers occur, we aim to ensure that appropriate safeguards are in place to protect your information consistent with this Privacy Policy and applicable law.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability. To exercise any of these rights, please contact us using the details on our Contact page. We will respond to verified requests within a reasonable timeframe, subject to applicable legal limitations.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through our Contact page.

This document is a general template and does not constitute legal advice. Song Loivinh recommends consulting a qualified legal professional to ensure this Privacy Policy meets the specific regulatory requirements applicable to your business and jurisdiction.