Frequently Asked Questions

Song Loivinh provides AI-assisted dollar-cost averaging and risk analysis tools for investors who want a structured, lower-stress approach to building digital asset exposure over time. Instead of trying to time the market, our system schedules and sizes purchases according to parameters you set, while continuously analysing portfolio risk.

No. Song Loivinh is not a broker-dealer or a cryptocurrency exchange. We provide analysis, scheduling, and portfolio management tooling that works alongside your existing accounts. You retain control over where your assets are held and executed.

Dollar-cost averaging (DCA) is the practice of investing a fixed amount at regular intervals rather than committing a lump sum at a single price point. It is a widely used method for reducing the impact of short-term volatility on an entry price. Our AI layer refines the timing and sizing of each interval based on the risk parameters you define, rather than using a flat, unconditional schedule.

Our models analyse historical volatility, recent price behaviour, and the risk tolerance settings attached to your profile to adjust the size and spacing of scheduled purchases within the bounds you've approved. The AI operates within guardrails you set — it does not override your overall allocation or risk ceiling.

Yes. Every account is configured with risk tolerance settings that govern how aggressively the system can adjust purchase timing and sizing. You can revise these limits at any time, and changes apply to future scheduled activity going forward.

We focus on major, widely-traded digital assets suitable for long-term accumulation strategies. Specific asset availability may vary depending on your account configuration and region. Our team can confirm current coverage during onboarding.

Account and portfolio information is used solely to operate your analysis and scheduling tools. We do not sell client data to third parties. Full details on data handling are outlined in our Privacy Policy, which we encourage every client to review.

Fee structures depend on the service tier and account configuration selected during onboarding. We aim to present all applicable fees clearly before you commit to a plan — nothing is deducted without prior disclosure. Contact our team for a current fee breakdown tailored to your situation.

Yes. You can pause, adjust, or cancel scheduled DCA activity from your account settings at any time. Changes take effect for upcoming intervals; purchases already executed are not reversed.

No. Song Loivinh does not guarantee profits or protection against loss. Digital assets are volatile, and our tools are designed to support a more disciplined, risk-aware approach — not to eliminate market risk. Please review our Terms of Service and Disclaimer before using the platform.

Our tools are built for cautious, long-horizon investors who prefer a systematic, rules-based approach to digital asset accumulation over active trading or speculative timing. If you are looking for short-term trading signals or guaranteed outcomes, Song Loivinh is likely not the right fit.

You can begin by starting an analysis through the button in our navigation, or by reaching out via our contact page with any questions about setup, account configuration, or current fee structures before committing.